FAQ

General Questions

How do I initiate repair service under the AppleCare Protection Plan?

Carry-in service. Carry your product into an Apple Authorised Service Provider.
Onsite service. Contact us and we’ll help you arrange an Apple-authorised repair for your desktop Mac at your location, at no additional charge.
Do-It-Yourself service. Contact us and we may be able to send you what you need to service your own product, such as accessories.
The AppleCare Protection Plan for Mac, for iPod and for Apple TV provide global repair coverage. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times vary by country.

All repairs will be completed using genuine Apple parts for repair service. All repairs are performed by Apple-authorised technicians.

Please see the AppleCare Protection Plan Terms and Conditions for complete details.

When I purchase the AppleCare Protection Plan, do I need to register it?

In most cases, if you purchase the AppleCare Protection Plan at the same time as your Apple hardware from selected Apple resellers, you will not need to register it as your AppleCare agreement will be automatically registered.

With automatic registration, you will receive a proof of coverage, either immediately in the form of a receipt that indicates the end date of your AppleCare product coverage, or within 30 days in the form of a Proof of Coverage certificate.

Is the AppleCare Protection Plan transferable?

Yes. If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan. Please see the Terms and Conditions for complete details.

How can I verify how much coverage I have left?

Your AppleCare Protection Plan coverage start from your hardware purchase date. There are many benefits to registering your AppleCare Protection Plan as soon as you purchase it.

For example, after you register, Apple will have your hardware, AppleCare Protection Plan and personal contact information on file. When you contact Apple for service or support, Apple can access your information straight away and start addressing your issue, rather than spending time verifying your eligibility.

General Questions

Which countries can I use Google Assistant for Android Auto?

Android Auto supports over 500 car and aftermarket stereo models, and is available in the following countries:
Australia
Canada (English)
France
Germany
India (English)
South Korea
United Kingdom
United States

What are the requirements to run Android Auto on my phone screen?

An Android phone running Android 5.0 (Lollipop) and up with a data plan. For best performance, we recommend Android 6.0 (Marshmallow) and up. You can check your phone’s software version by looking at the About Device section under Settings
A car mount for your phone (optional but recommended).
A USB cable (optional for charging).

What are the requirements to run Android Auto on my car display?

An Android phone running Android 5.0 (Lollipop) and up with a data plan. For best performance, we recommend Android 6.0 (Marshmallow) and up.
A car that's compatible with Android Auto.
A high-quality USB cable.